Please review the following FAQs before emailing us your question at email@example.com or filling out the contact form below.
Can I combine shipping if I place multiple orders? Yes, combined shipping is available if you place additional orders if your first order has not been shipped. Please email us at firstname.lastname@example.org to make this request and do not write a note in your order. If you do not email us, we cannot guarantee combined shipping as we often do not see notes on orders until the the order is being packaged.
Do you offer international shipping? Yes, we do! International shipping is a $15 flat rate fee that can be chosen at checkout. Overages in fees will be refunded after order is packaged if necessary.
When will my order ship? (U.S. & International Orders)
Ordered are packaged & dropped off at the post office USPS within approximately 5-7 business days (this does not include weekends or holidays) after they are placed. Depending on the volume of pending orders, processing time may vary & delivery date cannot be guaranteed as we do not have control over delivery after the package is handed over to USPS. You will receive notification via email with a tracking # when the order is packaged. If you need an order by a certain date please email us at email@example.com and we may be able to ship sooner depending on what you ordered!
How long will it take to get my order?
Domestic Orders: If you have chosen first class shipping, you will receive your order 3-5 days AFTER the processing period of 5-7 business days. If you have chosen Priority Mail shipping, you will receive your order approximately 1-3 days after the processing period of 5-7 days. Therefore, first class mail orders can take up to 2 weeks to arrive and Priority Mail orders can take up to 12 business days.
International Orders: Generally, international orders take 2-3 weeks after the 3-5 day processing period to arrive.
I have a tracking number, but it hasn't been updated or is still in "pre-shipment," what do I do?
All orders are dropped off at the post office the day after you receive your shipping notification, with some exceptions for orders with customizations. If an order is in "pre-shipment" it means that it has been packaged and dropped off at USPS, but has not yet been scanned by USPS. Once a package is picked up by USPS, it is out of our hands and we have no control over when USPS scans the package.
Often USPS will not scan a package until it is delivered or near the destination. This is just as frustrating for us as it is for you, which is why we do our best to drop off packages in a timely manner. Please contact us if your tracking has not updated and it has been at least 14 business days since you received a tracking number via email.
I got an email that my order was delivered but I did not receive it - what do I do?
Occasionally, USPS marks a package as delivered by mistake when it is being held at the post office or it is still in transit. Before contacting us:
1. Wait 2-3 days to see if the package is delivered and check with your neighbors/apartment complex management if it was delivered elsewhere by mistake
2. Please visit (we recommend an in-person visit, not calling as it’s usually not successful) your local post office and inquire about the package.
If USPS confirms that the package is lost, please contact us and we can discuss options for either a replacement or filing a claim.
What If I need an order by a certain date? If we are able, we are happy to accommodate a request for an order by a certain date. This request must be made by emailing us directly at firstname.lastname@example.org with your order #. Please do not make your request via instagram, other social media, or a note in your order as we cannot guarantee that will be seen in time.
Do you accept returns? We do not accept returns after an order has been shipped and all sales are final.
Return/Exchanges are permitted for items that damaged or if there was an error on our part. Please contact us within 30 days of payment at email@example.com and we will be happy to provide a replacement, refund or exchange for another item.
Refunds will not be provided for the following reasons:
- Order arrived too late or later than expected (please read our shipping policy before ordering)
- Final Sale Items
- Custom orders
- Package was lost by post office
Do you make clip-on earrings or gauges? Yes! Clip-on earring options and gauges are available for almost all earrings in the shop. If a design is not available in clip-ons, it will state so in the description. To request clip ons, write a note under "special instructions for seller" and we will accommodate your request when processing your order.
Custom gauges are a $5 extra fee. To request a conversion to gauges, please email us at firstname.lastname@example.org with your gauge size and we will email you an invoice. Please note that if you only write this request under "special instructions for seller" and do not email, it may lead to a delay in receiving your order.
What type of metal do you use? All metal used in the shop for all jewelry is nickel-free silver plated metal or surgica steel.
What if I need extra hypoallergenic earring posts? The options for 14k gold posts or 925 sterling silver posts is available at $1 extra per pair. For this option, please email us this request after your order is placed and we will invoice you for the additional charge. Orders over $50 are eligible for a free earring upgrade.
Do you sell wholesale? Yes, we do! Currently, wholesale requests must be made 30 days in advance by emailing email@example.com. Currently, wholesale pricing is 40-50% off the listed price depending on the amount ordered.
Do you do custom orders? Currently, we are only accepting custom orders for fabric button earrings. Please email firstname.lastname@example.org to request a custom set.
Unless it is specified to do so in the product description (for example, if you want clip ons, hooks or a different size of fabric button earrings), please do not request a customization to your order unless you have emailed us first to ask if this is possible. If you request a customization using the notes of your order, we can not guarantee that we can accomodate it since a majority of the products listed in the shop are ready to ship.